FREQUENTLY ASKED QUESTIONS

I WOULD LIKE TO ADD A NAME OR A QUOTE, IS IT POSSIBLE? It is with pleasure that I offer the option of personalizing the purchase of your choice with a name or a quote that inspires you. Simply insert it in the comment box of your shopping cart. HOW TO TAKE CARE OF IT? Baking seals the paint on porcelain. It is non-toxic. Even if the paint is dishwasher safe, I recommend hand washing with a non-abrasive soap and a soft cloth. Also avoid the use of knives. This is in order to preserve its shine and original appearance. They are microwave-safe, except for metal parts. IN CASE OF BREAKAGE IN TRANSPORT? I pack all the pieces with the greatest care to minimize the risk of breakage. My goal is to make you completely satisfied and delighted with your personalized piece. If you were by bad luck dissatisfied, contact me so that I can find an adequate solution. HOW LONG SHIPPING TIME SHOULD I WAIT? The package will be prepared within 1-5 working days of receipt of payment depending on whether it is a personalized order or not. A tracking number is provided for deliveries to Canada and the United States. For delivery in Canada, it will take between 2 to 4 business days. For delivery to the United States, it will take 5 to 13 days. For delivery outside of America, contact me so that we can evaluate the best shipping option for you. However, although I do my best, I am not responsible for delivery times. HOW TO AVOID POSTAL COSTS? I offer Gatineau / Ottawa customers the possibility of picking up your purchase by appointment or at one of my drop-off points in the area. You can also meet me during an exhibition so that I can hand it to you. I WOULD LIKE A SPECIAL ORDER, WHAT SHOULD I DO? Depending on the time of year, I may accept special orders, which are creations that I have never created. Please note that there are additional costs. Contact me by email for more details. FOR ANY OTHER QUESTIONS, WRITE TO ME BY EMAIL AT SOPHIE@PERO-QC.COM. Legal notices © 2011-2019 Plaisirs Images de Pero. Any reproduction or partial or total copy would constitute an infringement punishable by law of the Canadian Intellectual Property Office. All rights reserved. Any illustration offered for sale benefits from copyright, the purchase does not transfer this right and their reproduction is prohibited.