Terms and politics

I welcome you. Even if we take all necessary measures to ensure the accuracy of the information on our website, we do not guarantee that the information or the elements contained therein are perfectly up to date and free from errors.


The content of this website is owned or licensed to   Pero by Sophie Perreault . It includes among others the layout, design and images that are part of it. Any reproduction of these elements in whole or in part which is not in agreement with the copyright is prohibited.

The trademarks reproduced on this website which are not the property or licensed to the owners of the website, are recognized by agreement. Any fraudulent or illegal use of this website may lead to legal proceedings.

This website may contain hyperlinks to other websites. These hyperlinks are offered for informational purposes only and do not engage Pero's responsibility .

Information Collected

The confidentiality of your information is important to Pero . Any information that could be used to identify you will only be used in accordance with these terms and conditions and for the purpose of properly processing your order. We never sell, distribute or transmit your personal information to third parties without your permission, unless required to do so by law.

We collect the following types of information:

  • Name and function
  • Contact details including email address
  • Demographics such as postal code

How we use the information collected
We collect these types of information to learn more about our customers' needs and provide them with better service, and in particular for the following reasons:

  • For the management and analysis of our files.
  • To improve our products and services.
  • To occasionally send you promotional emails about new products, special offers, or other topics that may be of interest to you at the email address provided. My next local exhibitions.

Pero reserves the right to modify this privacy policy by updating this page. The user is responsible for checking this page and the changes made to it.


The sale of a product that you wish to order through the website will not take effect until you have completed the order process and that you have paid the sale price. This price is the one indicated next to the product on the website, at the time your order is placed. Provincial and federal sales taxes are in addition to the sale price. Payment for a product is made through a secure payment system.

Shipping and delivery

We will deliver the products ordered to the address you provided when ordering, through the Post. Any defect in delivery cannot entail Pero's liability for any direct or indirect damage or damage that you may suffer.
Plan the production time of your order prior to your delivery. We are not responsible for customs fees and other taxes in force in your country!

When you place an order, a confirmation email from Pero will be sent to the email address provided at the time of purchase, within 24 hours of ordering. To receive this email, you must have paid for your purchases via the site and have previously received confirmation of them. If you do not receive this email, please contact us at sophie@pero-qc.com.

Items are subject to availability, stocks are not guaranteed at the time of purchase. Orders placed on statutory holidays may be slightly delayed.
You are responsible for ensuring the accuracy of the description of the products, the price and all billing details and, if necessary, for correcting any errors or inaccuracies. If it is impossible for you to do so, you must promptly notify Pero by email at sophie@pero-qc.com

In addition, you declare that the personal information transmitted to Pero for billing in order to complete the purchase is accurate. You also guarantee that you are the proper holder of the credit card with which you pay the sale price and applicable taxes on the products purchased.

We recommend that you print a copy of the confirmation email to ensure the information mentioned in the purchase confirmation message and to recheck your order.

I offer the job option with:

  1. Canada Post and tracking number provided. Between 2 and 5 days of delivery.
  • Another quick option is Purolator with signature required. On the other hand, if the parcel is returned to me and you have not been pick it up 5 days after the notice they have left, they will return it to me and these return costs will apply to your expense again.

Taking possession and assuming risk

The products you buy on the Pero website by Sophie Perreault will be delivered to you by Canada Post or Purolator by default, but it is also possible to use other companies.

Return and cancellation policy

Items can NOT be returned, refunded or exchanged.
Given the nature of these items, unless they arrive damaged or defective, I cannot accept returns for:
* Custom or personalized orders
* Promotional items

Return shipping costs are the responsibility of the buyer. If the returned item is not in the original condition, any loss of value is the responsibility of the buyer.
I will gladly take back and reimburse any item that has never been used and is in perfect condition. The return postage costs will be your responsibility. The refund will be made once I have received the item in question and that I have observed its condition.

Pero makes no warranties. Please follow the maintenance guidelines to maintain the shine of the paint.
My goal is to make you completely satisfied and delighted with your personalized piece. If you were by bad luck dissatisfied, contact me so that I can find an adequate solution.

Although I take great care to prepare each item for safe delivery, I cannot be held responsible and do not give any refund for items lost or damaged during transport.
If something went wrong during transport, please contact me via email at Sophie@pero-qc.com

Legal notice

This contract is deemed to have been executed in the province of Quebec and you hereby accept and irrevocably recognize the exclusive jurisdiction of the courts of provincial jurisdiction, for any conflict.

Tax number:  

TPS 715443081T0001

TVQ 1055137435TQ0001